Complain FireFly cancellation to Ministry of Transport

Someone has suggested something on FireFly Facebook page. For those affected and not satisfied, you are urged to lodge an official complaint to Ministry of Transportation. If you can, please highlight to your local Member of Parliament (YBs, Datuks) for more pressure. Drop an email to pertanyaan@mot.gov.my.

FireFly being a community airline should not avoid its responsibility as an airline and come clean with their future plan. If they no longer offer Boeing 737 routes, they should immediately INFORM all passengers and stop selling tickets which they can not guarantee.

Please LIKE our FB page which demands FAIR SOLUTION from FireFly. Please tell your family and friends too.

NEWS: FireFly flight cancellation affect Sarawak Tourism

In The Star reports, FireFly flights between Peninsular and Sarawak has 70% flight load which is quite a big volume for air travel. With FireFly cancelling flights, this will impact the air transport which is the only way to travel between West and East Malaysia.

“Yes, it is about 70%. If it cancels all its flights, it will have a big impact on Sarawak’s domestic tourism growth of 12% this year.”

In terms of arrivals, it has been a good year for the industry after a brief slump last year. Non-Malaysian arrivals increased by more than 20%.

“The latest news has made me very concerned,” said Rashid when asked about Firefly’s cancellation of its Kuching-Johor Baru flights from Sept 16.

Today on Malaysia Day, FireFly has stopped Kuching to Johor Bahru flights and soon they will also stop Kuala Lumpur to Kuching flights.

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NEWS: FireFly B737 planes to be used for Sapphire Airlines

Since FireFly is cancelling its Boeing 737 planes which serves West to East Malaysia routes, many people are asking what happen to the planes? Not many people know that there is a new airline called Sapphire Airlines which is likely take over all of FireFlyBoeing 737 planes. This news is known in the aviation industry but not many people especially FireFly passengers are aware.

Local media reported that the Firefly management team will manage the Sapphire and Firefly brands. Firefly could not be reached for comment.

Firefly operates 10 ATR 72-500 turboprops, data in ACAS shows. The carrier has five ATR 72-500 turboprops on order and an additional five ATR 72-500 turboprops on option. Firefly also owns two Boeing 737-400 aircraft and six Boeing 737-800 aircraft.

If FireFly is managing Sapphire, we have our own set of question:

  1. Why can they plan the rebranding properly?
    If it is still operated by FireFly, why can’t they transfer its passengers over to the new airline seamlessly? Is it because many seats are sold at cheap price that they take opportunity to refund and resell the seats at full price?
  2. Why so secreative?
    FireFly should make this known to all passengers as it affects people travel plans. Even so, why can’t they offer FireFly passengers replacement seats on Sapphire Airline?

NEWS: FireFly starts cancelling routes to Sarawak

If you have bought tickets on FireFly for Johor Bahru to Kuching, Kuala Lumpur to Kuching and Kuala Lumpur to Sibu, you might want to read this news posted on The Star.

The news that carried the title FireFly pulling out of Sarawak after 4 months is a grave concern especially when FireFly has yet to make any formal announcement on their website.

The response from FireFly is even shocking!

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FireFly Airlines Passengers Take Note!

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Did you book a FireFly flight recently? Or have you plan a trip on FireFly’s flight out of KLIA in the next few months? Listen up! FireFly is in the midst of reorganisation which will likely affect your flight plans especially when travelling between Peninsular and East Malaysia (Sabah/Sarawak).

FireFly has started cancelling its Boeing 737 routes without much notice given to its passengers. Several passengers had caught unaware of such situation and they are forced to fork out more money for their trip on another airline.

The press had published several news of FireFly winding up its Boeing 737 flights but they have yet to:

A) Make a Formal Public Announcement on affected routes
B) Cease online sales of Boeing 737 flights out of KLIA

Why is this a concern?
If you have booked a FireFly B737 ticket for an important trip, you are at risk of being told that you’re unable to fly in the very last minute. As a result, you might be paying MORE if you are forced to buy another air ticket on other airlines. Several passengers flying to Sarawak had fallen victim. You might be a affected too!

This movement aims to pressure FireFly management to:

  1. Come clean with their operations and cancellation of routes
  2. Inform all affected passengers on Boeing 737 flights
  3. Cease all ticket sales of FireFly flights which are of high risk of being discountinued
  4. For those affected and has to travel in the coming months, FireFly should offer replacement tickets on alternative airlines. As a community airline, FireFly should absorb all inconvenience and loss faced by its customer.

How you can help?
Please spread the word on the FireFly crisis and if you have friends who have booked, please get them to read this site immediately. Share it by email, tweet it or post it on Facebook!

You’ve booked a FireFly B737 Flight, what can you do?

  1. Demand an answer on their Facebook wall, you don’t need to like the page to comment.
  2. Call their customer careline +603 7845 4543 and demand for answers
  3. If your trip is very important and your FireFly fare is a cheap one, do consider booking an alternative air ticket on Malaysia Airlines, MAS Wings or AirAsia. The longer you wait, you risk paying more for your ticket.