Firefly silent flight cancellation left passengers and tour operators fuming!

KUCHING: Firefly, Malaysia Airlines’ (MAS) community airline, has apparently begun cancelling some of its flights to and from Sarawak since yesterday.

This is ahead of Firefly’s rumoured pullout from the state by end of October.

The Star learnt that at least one Kuching-Kuala Lumpur flight was cancelled late last night, with passengers put onboard a MAS flight instead. The unannounced move has left more than a few ticket holders unhappy.

“My Kuching-KL flight yesterday evening was cancelled after I booked it online just a few days earlier,” said Ng CH in an e-mail.

During Firefly’s peak around mid-year, the airline was flying multiple daily flights between Kuching-KL, Kuching-Johor and Sibu-KL. It had a reported load factor of 70%.

But Firefly is now all but certain to cease flights from Sarawak and Sabah to Peninsular Malaysia by the end of October. On Malaysia Day on Sept 16, the Kuching-Johor sector became the first Firefly route to be axed.

According to the MAS official, it was very likely all three Firefly routes involving Sarawak would be terminated by Oct 31.

Read all about it on The Star

FireFly deletes Fan comments and ban customers

FireFly – Your Community Airline is something most customers would look up to. Being a community airline means they are different from other airlines that tries hard at cutting corners without looking into your personal needs and attention.

Guess what? FireFly Facebook page has started deleting facebook comments and even resorts to deleting users that question on their flight cancellation. If you know social networking, FireFly action of deleting or banning users is considered cardinal sin.
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NEWS: FireFly starts cancelling routes to Sarawak

If you have bought tickets on FireFly for Johor Bahru to Kuching, Kuala Lumpur to Kuching and Kuala Lumpur to Sibu, you might want to read this news posted on The Star.

The news that carried the title FireFly pulling out of Sarawak after 4 months is a grave concern especially when FireFly has yet to make any formal announcement on their website.

The response from FireFly is even shocking!

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