A group of 40 government servants and their families from Johor Bahru were disappointed that their flight to Kota Kinabalu was cancelled. They have booked tickets for 40 pax since March 2011 costing RM7000.
They were told the “Government had stopped Firefly” as if Firefly no longer exists. Firefly offers to refund their money back but the group of 40 refused as they want Firefly to be responsible by offering seats on other airlines. This is because their 30th September trip was planned earlier on and they have paid deposit of RM13,000 for hotel and accomodation.
Firefly must be responsible and answerable to such predicament. If you are affected or know anyone who has booked a Firefly B737 ticket, please support and share this group.
JOIN FIREFLY PASSENGERS DESERVE BETTER
So far we have heard confirmed that Firefly has stopped its Johor Bahru to Kuching and Kota Kinabalu routes. Knowing that Firefly confirms that they are stopping B737 flights, here is the list of Boeing 737 flights that risks cancellation.
- Kuala Lumpur – Kota Kinabalu
- Kuala Lumpur – Kuching
- Kuala Lumpur – Sibu
- Kuala Lumpur – Sandakan
- Kota Kinabalu – Kuala Lumpur
- Kuching to Kuala Lumpur
- Sibu to Kuala Lumpur
- Sandakan to Kuala Lumpur
Some flights are no longer available to book which means they are pretty much cancelled. If you can’t find your flights in the booking system, it is likely that it has been cancelled for good. Some flights like Sibu to Kuala Lumpur is still available but actual fate is still unknown.
What can you do?
- Call 03-78454543 to inquire for status of your flight. Demand for replacement flight if your trip is an important one. Last minute tickets are normally expensive if purchased last minute.
- Comment on Firefly official facebook page. (Note: Firefly may delete your comments)
- Join the Facebook Page: Firefly Passengers Deserves Better.
Read on for full list of Firefly B737 flights.
The news about Firefly cancelling B737 wasn’t a sudden one. Back in August 16, it was reported by the Sun Daily that Firefly will stop flying jets and will focus on being a full service turbo-prop airline.
However, a new full-service regional airline will be set up and will take over the existing Boeing jets of Firefly.
Firefly managing director Datuk Eddy Leong said the new executive committee (exco) of the national carrier has decided to retain Firefly’s brand and strengthen its presence in the regional services.
“However, Firefly will stop flying the jets (such as its Boeing 737-800s and 737-400).
“Our resources will be used to start a new full-service regional airline named Sapphire,” he told SunBiz yesterday.
If Firefly has made a decision to stop, why didn’t inform passengers before talking to the press? Which is more important now? Your paying customers or the press?
Yes, it is exciting to see that they are dropping low-cost operations for a full fledged airline called Sapphire but Firefly owes its customers explaination.
We all know if Firefly drops low cost passengers on Firefly jets, they will make more money per seat when they launch Sapphire which is a full-service airline. From business point of view, it is a smart move to drop low fare paying passengers and resell the seat a full service price. But from a community and responsibility stand point, is this fair?
Please support the group Demanding Firefly to treat its passengers better.
If you have bought tickets on FireFly for Johor Bahru to Kuching, Kuala Lumpur to Kuching and Kuala Lumpur to Sibu, you might want to read this news posted on The Star.
The news that carried the title FireFly pulling out of Sarawak after 4 months is a grave concern especially when FireFly has yet to make any formal announcement on their website.
The response from FireFly is even shocking!