A group of 40 government servants and their families from Johor Bahru were disappointed that their flight to Kota Kinabalu was cancelled. They have booked tickets for 40 pax since March 2011 costing RM7000.
They were told the “Government had stopped Firefly” as if Firefly no longer exists. Firefly offers to refund their money back but the group of 40 refused as they want Firefly to be responsible by offering seats on other airlines. This is because their 30th September trip was planned earlier on and they have paid deposit of RM13,000 for hotel and accomodation.
Firefly must be responsible and answerable to such predicament. If you are affected or know anyone who has booked a Firefly B737 ticket, please support and share this group.
JOIN FIREFLY PASSENGERS DESERVE BETTER
The news about Firefly cancelling B737 wasn’t a sudden one. Back in August 16, it was reported by the Sun Daily that Firefly will stop flying jets and will focus on being a full service turbo-prop airline.
However, a new full-service regional airline will be set up and will take over the existing Boeing jets of Firefly.
Firefly managing director Datuk Eddy Leong said the new executive committee (exco) of the national carrier has decided to retain Firefly’s brand and strengthen its presence in the regional services.
“However, Firefly will stop flying the jets (such as its Boeing 737-800s and 737-400).
“Our resources will be used to start a new full-service regional airline named Sapphire,” he told SunBiz yesterday.
If Firefly has made a decision to stop, why didn’t inform passengers before talking to the press? Which is more important now? Your paying customers or the press?
Yes, it is exciting to see that they are dropping low-cost operations for a full fledged airline called Sapphire but Firefly owes its customers explaination.
We all know if Firefly drops low cost passengers on Firefly jets, they will make more money per seat when they launch Sapphire which is a full-service airline. From business point of view, it is a smart move to drop low fare paying passengers and resell the seat a full service price. But from a community and responsibility stand point, is this fair?
Please support the group Demanding Firefly to treat its passengers better.
Someone has suggested something on FireFly Facebook page. For those affected and not satisfied, you are urged to lodge an official complaint to Ministry of Transportation. If you can, please highlight to your local Member of Parliament (YBs, Datuks) for more pressure. Drop an email to firstname.lastname@example.org.
FireFly being a community airline should not avoid its responsibility as an airline and come clean with their future plan. If they no longer offer Boeing 737 routes, they should immediately INFORM all passengers and stop selling tickets which they can not guarantee.
Please LIKE our FB page which demands FAIR SOLUTION from FireFly. Please tell your family and friends too.